Need help? Have a question? You have come to the right place because we are here to help. You can search frequently asked questions, open or download help guides, watch a video tutorial, or call and send a direct email to our support specialists by using the contact form below. Let us know how we are doing. PHL Career Portal Customer Support Survey
Here you will find Frequently Asked Questions, Help Guides, and New Video Tutorials
The PHL Career Portal, powered by PA CareerLink® Philadelphia, is an online training and resource hub where career seekers can:
Individuals who register for the portal can access on-demand courses, live workshops, videos, resource handouts, links to external websites, & more! Specialized content is available for PA CareerLink® and other workforce program participants.
The PHL Career Portal is for all Philadelphia job seekers! Think of the portal as a free, one-stop shop for digital training and resources on career exploration and skill development. Content is accessible through computers, smartphones, and tablets. Users can access PHL Career Portal from anywhere or at any time.
No, you do NOT need to be involved with a workforce program to access free learning online with the PHL Career Portal. However, you MUST create a free PHL Career Portal account to register for our live workshops. You can do so here: My PHL Career Portal > User Registration
*IMPORTANT: You will NOT receive email updates or confirmation of your registration for workshops if you do not create an account on the Portal first.*
We also encourage all users to sign up with PA CareerLink Online in just a few quick steps to access even more content! To get set-up with PA CareerLink online check out this information video below.
Think of the portal as a career seeker's "one-stop shop" for on-demand mini-trainings, live workshops, extended courses, and external resources. Learn job search skills, explore new industries, strengthen professional skills, & refine your digital skills.
Check your email inbox first if you do not see it in your inbox check your [junk] folder or [spam] folder for the registration email. If you did not enter the correct email address you will not get the registration email. If you do not see the registration email at all referencing the folders above please contact Customer Support using the contact form on the help form. We can help.
Using a phone, tablet, or computer, go to https://myphlcareerportal.org/ and click the register [button] at the top right corner of the page. Follow the prompts and complete the information with your username and password. Click the register button when completed. An email will be sent to your email address. Click the "Click here to verify account" link in the email. This completes the registration process.
Click the link to view or download the Self Registration Guide.
Go to the PHL Career Portal and on the login page at the very bottom click the reset it here link. Enter your username which is your email and click the [send password] link. Please check your email inbox for the reset password email. If you don’t see it check the spam or junk mail folder just in case. Click the link in the email to change your password and login with you new password.
Click the link to download the Change and Reset Password guide.
Access Codes can be used to give you access to specific content.
How to use an Access Code Guide. Click the link to view or download.
How to Print a Certificate [Click Link To Open]
This document will help you through the process on how you can access and print your certificate.
Once you are registered on My PHL Career Portal, you will be able to access our Open Library, which contains self- paced training courses, videos, resources, links to external websites, and more! It’s the best place to further develop your professional skills.
You can access the Open Library from the HOME page by looking for the section labeled “Start Training” Click to access the Open Library and see all the available courses offered. Choose from the selection of professional development courses offered to begin training.
On the HOME page, navigate to the section labeled “Register for Live Virtual Workshops.” In the left-hand column, you will see a live calendar with certain calendar dates indicated in blue. These are the dates that current workshops are available.
In the right-hand column, you will see the virtual live workshops listed along with the times and dates they are available. Locate the workshop you would like to attend, and click the “Sessions” button to register. You will then be directed to the workshop you have chosen. Be sure to click to “Register” to sign up for the workshop.
On the day of your workshop, you must locate your workshop once again and click “Launch” to begin viewing. The launch button will become active 10 prior to the workshop start time.
If you need an access code, you will be issued one by your career advisor or Help Desk team. It is NOT needed otherwise!
If you receive an access code, please follow the steps below:
Step 1: When you are logged into the system, scroll down to the middle of the page, and look for the area labeled “Enter Your Access Code.” Enter your access code in the text box, then click [Submit]. You only need to enter this code correctly into the box ONCE for it to work.
Step 2: Look for the section labeled “Start Your Training” (listed right above the access code section). Click to go to” My Courses.” You will now notice that your specific content is readily available. (Please note: You MUST complete both Step 1 and Step 2 in their exact order to access your content)
You MUST complete both steps to access your courses! For further assistance (with visuals) please refer to our Access Code Guide in the Help Guide section.
This help guide will show you how to register for a live workshop.
Click Here to open the document.
This help guide will show you how to access the Entrepreneurship Courses.
In this document, we define the Open library and explain how to access it..
In this document, we define the Open Library and explain how to access it. Click Here to open this help guide
How to Open Live Workshop [Click Link To Open]
This document will help you navigate the live workshop process
This video will show you how to access and print a certificate if you have earned one.
Need Help or Have Questions
Use The Contact Us form on this page.
Email our Help Desk using the our support portal, no external email needed.
If you still need assistance please call the Help Desk at 267-225-5600
Hours Phones: Monday - Friday 8:00 a.m. to 4:30 p.m. EST
Help desk email is help@myphlcareerportal.on.spiceworks.com
Let us know how we are doing. PHL Career Portal Customer Support Survey